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Returns and Replacement Policy

  • The unlikely event that any merchandise you have ordered from us has a Manufacturing defect, you may send the same for an exchange, by intimating us within 07 days from the date on which these goods are delivered. In the event the product you receive is in damaged condition, you have to call our customer care helpline no. 1800114585 or write to us on contact@jindalstainless.com
  • After the merchandise is received by Arrtdinox, our service team will examine the delivered product, subject to verification of the purchase and condition of merchandise and if the product is beyond correction we shall process the exchange within 07 working days of receipt of the merchandise.
  • Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, please refuse to take delivery of the package.
  • We will not charge you any additional courier cost & also the replacement item will be couriered to you without any additional charge.
  • Once the item has been received, ownership of the goods is transferred to you and from this point the item is your responsibility, it is therefore your responsibility, in the event of a need to exchange.
  • Please ensure the item is returned to us in a safe manner and is packaged correctly to avoid damage.
  • Courier cost will be borne by Arrtdinox and is responsible to get the product picked within 10 working days from the date of product Delivery to you.
  • Octroi if applicable will be borne by the buyer. For any queries or concerns regarding our Return and Delivery policy please mail us at contact@jindalstainless.com.
  • Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz: - Any product that is returned without original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery. - Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

Refund of Amount

If a customer has not received the product(s) than he/she can claim an amount paid for the product(s) to the company and company shall be responsible for return the same without any interest as early as possible to the customer.

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